[1] " Business process management (BPM) is a broad set of management approaches that encompass process redesign and innovation, process sourcing, and process improvement. In a nutshell, BPM is how organizations ensure they’re getting the most out value out of the work that happens across the enterprise. With BPM, you can standardize processes so work flows more smoothly, improve processes so that work delivers more value, automate processes so humans can focus on value-added work, and eliminate processes that create waste. "